Greetings, readers!
I've just returned from the enlightening Knowledge23 conference held in Las Vegas. As an annual event by ServiceNow, Knowledge23 is a valuable gathering for anyone involved in IT service management, digital workflows, and the broader ServiceNow ecosystem.
My customer and I delivered a speaker session at the conference titled Unleashing the power of ServiceNow CMDB (SPN3010-K23). Without delving into too much detail about the session itself, I hope our discussion provided useful insights to help you with Configuration Management Database (CMDB) and Common Service Data Model (CSDM).
In our world of rapidly evolving digital infrastructure, managing a CMDB effectively is more important than ever. CMDB and CSDM are critical tools in this process, enabling organisations to track and manage their IT assets and services effectively. Understanding and implementing these tools can be complex, but fear not - we're all on this journey together!
To make this journey a little easier, I wanted to share some useful resources that can help deepen your understanding of CMDB, CSDM, and Configuration Management. These links contain a wealth of information, from leading practices to online training and webinars.
CMDB & CSDM Training
CMDB & CSDM Explainer Videos
ServiceNow Knowledge23 CMDB Wrap Up
Remember, your CMDB journey is not a sprint but a marathon. It requires patience, learning, and continuous improvement. But with the right resources and a determined spirit, you're well-equipped to navigate this challenging yet rewarding path.
Stay tuned for more insights and updates from ServiceNow and IT Service Management. In the meantime, happy learning and journeying and those who attended Unleashing the power of ServiceNow CMDB (SPN3010-K23), feel free to reach out and let me know your thoughts on the session,
I'd love to hear your thoughts! Share your comments below, explore my other articles for more insights, or contact me for personalised advice – I'm here to help you succeed!