Insights
Perspectives on ServiceNow architecture.
Honest takes on what works, and what does not, in ServiceNow architecture, CMDB governance, AI capability, and platform excellence.
Most CMDBs fail not because the technology is wrong but because nobody owned the governance. Here is what goes wrong and where to start fixing it.
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Most ServiceNow retainers are just a block of hours. Ours is a structured operating model for your platform. Here is what that means in practice.
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The invoice from the original SI is the smallest part of what a bad ServiceNow implementation will cost you. Here is where the real money goes.
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The AI conversation in the ServiceNow ecosystem is ahead of the reality. Here is an honest, use-case-by-use-case look at what AI on ServiceNow actually does today.
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When the CMDB is comprehensively broken, the temptation is to start everywhere. That is how remediation projects fail. Here is the triage methodology that works.
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Most ServiceNow implementation partners put an architect on the kick-off call and then hand delivery to a team of consultants. Architecture-led means something different. Here is what.
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